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Villa's Maintenance Service with AC: Terms & Conditions:
Home Maintenance services is a professional repair service for (Plumbing, Electrical, Air-conditioning, Carpentry, Aluminum, Pest control) provided by Gulf Warranties.
- -Plumbing: Clearing blockages, repairing taps, restoring toilet facilities, repairs to leaking overflows.
- -Electrical: Failure of the electrical wiring, breakdown of the fuse box, lost power to circuit, failed or broken switch, failed light bulb socket, permanent damage to the domestic wiring caused by a fluctuation or complete stoppage of electrical power supply.
- -Air-conditioning (AC) includes:
- 1-Cleaning: Drain cleaning, condenser cleaning, fan coil cleaning, actuator cleaning, cleaning of air-conditioning ventilation grills, filter cleaning.
- 2-Repair: Complete failure of air-conditioning, strainers cleaning of the air-conditioning, causing it to stop cooling or heating.
- -Carpentry: Repair of household’s wooden objects due to an accident or water damage.
- -Aluminum: Repair of household’s aluminum objects due to an accident or water damage.
- -Pest control: Treatment against crawling and flying insects, cockroaches or fleas, limited only to indoor premises.
Labor and materials coverage:
- -Each service mentioned in the coverages section (except AC services) include 3 visits per year with a maximum of 750 SR spending per each visit.
- -For AC service, the coverage is for one repair visit and one cleaning visit.
- -If the maintenance cost exceeds the maximum limit, the difference will be paid by the customer.
- -Services performed will be under 14 days warranty.
- -The contract duration is 1 year starting from the purchase date. The visits can be performed anytime during the contract period.
- -The contract expires by either fulfilling the visits included or completing the contract duration.
- -The customer should call Gulf Warranties toll free 800 897 3974 to book the visit.
- -Estimated time of arrival: 120 minutes within regular working hours (9 AM to 8 PM) and 180 minutes outside regular working hours.
- -In case of any delays, the customer has the right to request external maintenance on his/her own and claim the cost from Gulf Warranties (according to above mentioned visit allowance).
The service is available inside KSA only, and it is limited to the following cities (Jubail, Khobar, Dammam, Hassa, Riyadh, Jeddah and Mecca)
- -Services arranged without prior communication or without the consent of GULF WARRANTIES.
- -Any emergency brought about by an avoidable or willful or deliberate act committed by customer or anybody permanently residing with the customer.
- -Any work other than what is mentioned in the coverage section as defined or undertaken not within the domestic dwelling.
- -Any work required in an address not as specified by the customer during the contract purchase.
- - Plumping Services :
- 1-The repair of damage arising from seepage/leaking or dampness even because of breakage or damage of other installations.
- 2-Replacements of external and concealed water pumps and pressure kits, water heaters and underground leakages.
- 3-Repairs related to concealed piping or any construction defect.
- -Electrical Services: Free standing electrical installations, such as lamps, home appliances in addition to alarm systems, telephone systems and any major works related to civil works.
- -AC Services: Abuse, misuse, or neglect and chemical or sedimentary build up.
- -Carpentry & Aluminum service: Any parts related to the wooden or aluminum objects.
- -Pest control service: Any work other than ‘Pest control service’ as defined including any garden or outdoor related works or any works related to treating breeding grounds.