Frequently Asked Questions About Buying Air Conditioners at eXtra Oman

Why should I buy my air conditioner from eXtra Oman?
At eXtra Oman, we focus on delivering a smooth shopping experience, whether you’re buying split ACs, window ACs, free standing ACs, or portable ACs. We offer an extensive range of top global brands such as Gree, Super General, Midea, Panasonic, OGeneral, Kelon, LG, TCL, Akai, Aftron, Admiral, Hisense, York, Asset, Haier, Samsung, Beko, and Blue Star. Customers enjoy free delivery on large appliances and a seamless installation service handled by trained professionals, ensuring convenience from purchase to setup.

What installation services does eXtra Oman provide?
After placing your order, our team contacts you to finalize a suitable delivery and installation time. For split ACs, installation includes 4 meters of copper piping, with additional materials available at clearly listed prices. If you need to remove an old unit, we offer this service at a modest fee: just OMR 10 for split ACs and OMR 5 for window ACs. Our technicians follow proper safety and quality standards to ensure that your AC is installed efficiently and professionally.

What if my AC needs maintenance later?
eXtra Oman supports you long after your purchase. Our Extra Repair centers are staffed by qualified technicians who provide genuine full cleaning services for your AC . Whether your AC is from Gree, Panasonic, Midea, Hisense, LG, Samsung, or any other brand we carry, we ensure consistent service quality. Our service offers long-term peace and includes full cleaning, dust and dirt removal, filter cleaning, thermostat cleaning & adjustment, lubricating of indoor/outdoor fan, freon recharge and sanitizing.

Can I return or exchange an air conditioner?
Yes, eXtra Oman offers a clear and customer-friendly return policy. If you change your mind or receive an AC that doesn’t meet your expectations, you may request a return within 15 days, provided the unit is in its original packaging with all accessories and manuals. An RMPA (Return Material Pre-Authorization) will be issued, and once inspected by our technicians, your refund or replacement will be processed promptly.

How do I choose the right type of AC for my home?
The right choice depends on your space and cooling needs. Split ACs are ideal for permanent installation in bedrooms and living rooms. Window ACs offer a compact option for smaller spaces. Free standing ACs are suitable when wall or window installation isn’t convenient, especially for larger halls. Portable ACs are perfect when you need flexibility and mobility across rooms. Matching the AC’s cooling capacity (in BTUs or tons) to your room size ensures efficient performance, while inverter models from brands like LG, Samsung, Panasonic, Midea, and Haier help save on electricity costs.

What should I know about AC maintenance?
Regular maintenance keeps your AC performing well for years. Cleaning filters every few weeks and scheduling periodic professional servicing helps maintain energy efficiency and airflow. With eXtra’s dependable support centers and access to original parts, you can be confident that your Gree, OGeneral, Blue Star, Super General, Kelon, TCL, Aftron, Admiral, or York AC will stay in optimal condition.

What makes eXtra Oman the best place to shop for air conditioners?
When you shop at eXtra Oman, you enjoy a combination of product variety, trusted brands, professional installation, strong after-sales service, transparent return and warranty policies, and convenient delivery options. Our commitment to customer satisfaction ensures that whether you choose a split AC, window AC, free standing AC, or portable AC, your experience is convenient, reliable, and tailored to your needs.