We match the competitors’ prices advertised in publications or websites at purchase.
Come and take the price difference and cheaper by %10 of the difference in cash, if you find it announced by a competitor at a lower price after the purchase.
Come and take the price difference if we reduce the price after the purchase.
The customer has the right to get the price difference refunded if eXtra decided to drop the price, or if the item was advertised at a lower price by a listed competitor.
The Price Match Policy (PMP) applies to all products sold at eXtra stores or eXtra website in Saudi Arabia.
PMP applies within 7 days from the date of receiving the product.
The advertised product must be of the same brand, model number and country of origin, and shall be under warranty in accordance to the warranty policies applicable in the Kingdom of Saudi Arabia.
The advertised price must be in Saudi Riyals, and any other expenses will be calculated if they are part of the offer (such as installing the air conditioners, delivery expenses, or attached gifts if any), and then comparing them to the competitor's price
The products advertised by competitors must be available at eXtra stores at the same time of the claim.
This policy only applies on the specific list of competitors which is available at the stores, and only to the competitor that has physical store in the same city of eXtra store.
The price matching process will be done by going to the customer service desk at the nearest eXtra store (whether purchased from eXtra store or eXtra website), and submitting the required data.
Each customer is entitled to apply this policy and get the price difference for only one product of the same type as a maximum, unless the price reduction was implemented by eXtra which applies to the whole customer transaction on entire quantity purchased
eXtra has the right to change the “Price Match Policy” without prior notice.
These below cases are excluded from the policy:
Exclusive offers on eXtra website
Mobile devices advertised on websites that do not have physical stores in the Kingdom.
All products offered on personal or Haraj websites.
Competitor’s web exclusive offer, flash sale, limited quantity offer, clearance offer, new store opening offer, and loyalty programs or bank cards offers.
Any typo mistake in model number or price occurred by eXtra or other competitors