Visit us and get the price difference if we reduce a product’s price after you buy it.
Also, we will give you the price difference and cheaper by 10% of the difference in cash, if you find it announced by a competitor at a lower price before the purchase.
Before you buy, match our competitors’ advertised prices.
Terms and Conditions:
You can get the price difference refunded if eXtra decided to drop the price, or if the item was advertised at a lower price by a listed competitor after the purchase.
If a listed competitor announced a product with a less price than eXtra’s price, prior to the purchase, you can get this product at the same competitor’s price with an additional discount of 10% from the price difference.
The Price Match Policy (PMP) applies to all products sold at eXtra stores or the eXtra website in Saudi Arabia.
PMP applies within 7 days from the date of receiving the product.
The advertised product must be of the same brand, model number, and country of origin, and shall be under warranty in accordance to the warranty policies applicable in the Kingdom of Saudi Arabia.
The advertised price must be in Saudi Riyals, and any other expenses will be calculated if they are part of the offer (such as installing the air conditioners, delivery expenses, or attached gifts if any), and then comparing them to the competitor's price.
The products advertised by competitors must be available at eXtra stores at the same time of the claim.
This policy only applies to the specific list of competitors, which is available at the customer service desk in the stores, and only to the competitor that has a physical store in the same city of eXtra store when purchasing from the store.
In the case of purchasing from eXtra website, PMP will apply on the listed competitors’ websites even if this competitor has no physical store in the customer’s city, as long as this competitor is delivering the same product to this city.
You can visit the customer service desk at the nearest eXtra store to apply the Price Matching Policy process (whether purchased from eXtra store or eXtra website), and submit the required data as per the below:
eXtra’s Original or Electronic invoice.
Copy from competitor’s Ad. from (Newspaper, Magazine, Official social media channels of the competitor, or the official competitor’s website).
In the case of the digital Ad. (either on the official social media channels or the website of the listed competitor), the store’s representative has to take a snapshot from the Ad. by himself highlighting the date of the Ad.
You are entitled to apply this policy and get the price difference for a maximum of one unit from the same product, unless the price reduction was implemented by eXtra, then it applies to the entire quantity purchased of that product.
eXtra has the right to change the “Price Match Policy” without prior notice.
These below cases are excluded from the policy:
Exclusive offers on eXtra and Noon websites.
All products offered on personal or Haraj websites.
Competitor’s web exclusive offer, flash sale, limited quantity offer, clearance offers, new store opening offer, and loyalty programs or bank cards offers.
Any typo mistake in model number or price occurred by eXtra or other competitors.