Saudi Arabia
eXtra Mega Sale 2023
Don't miss eXtra's Mega Sale with discounts on thousands of products including Mobiles, TVs, Appliances, Computers & more. Buy it in installments through Tasheel or split your payment through Tamara.
Coffee Makers
MEGA SALE 2023 Terms & Conditions
Dear Customer,
To serve you better and provide a pleasant experience through Mega Sale, please note our Mega Sale terms and conditions below. All original terms & conditions of eXtra apply during MEGA SALE 2023.
Payment & Buying during Mega Sale:
- SADAD payments will expire after one hour.
- Payments in Mada & Credit cards will be available, and credit card installment options (transaction charges apply to credit card installments) will be also available and are subject to the bank offers.
- Cash on Delivery will not be available during MEGA SALE.
- Collect from store will be ready for collection from the selected store within 2 hours.
- Collect from store will not be available on the 24th of May, 2023, and will be continued as of the 25th of May, 2023.
- Maximum quantity allowed for iPhone 11 is 2 pieces from the same item per customer.
- Maximum line item in basket is 15 per invoice.
Mega Sale Home Delivery:
- Delivery date is an estimated time frame and is subject to change based on location. Estimated delivery dates are published on product details pages. Accurate delivery dates, based on your product selection and desired delivery location, are displayed during the checkout process.
- If the customer cannot be contacted, then the delivery date will be affected and accordingly the delivery might be cancelled or rescheduled automatically, the customer still can reach the call center to change the booking date and time according to the terms and conditions.
- The customer can change their scheduled appointment at any time before the actual appointment day without any additional charge. If the customer wants to change their appointment on the scheduled day, a re-schedule fee of 100SR will be charged.
- On the day of the appointment if the customer is not on site 15 minutes after the installation team has arrived the installation appointment will be cancelled, and the customer must call Extra Customer Services and re-book the appointment at a cost of 100SR.
- Ship from store option will not be available during MEGA SALE.
- Express delivery option might not be available on 24th , 25th and 26th of May 2023 on Small Items.
- Express delivery option might not be available on 24th of May 2023 on Large Items.
Delivery Charges for Orders and Minimum Shopping Cart Value
- Delivery Charges: Free delivery on orders over 199SR | Delivery charged at 30SR on orders 199SR and below
- No Minimum Shopping Cart Value during Mega Sale is applied
Large item delivery (including Air conditioners)
- Delivery Charges: Free except the following
- Split AC installation charges might be applied for installation based on customer’s selection.
- Any required accessories that might needed for proper installation.
- Any deliveries that are located out of our coverage (conditions are mentioned below).
- The mentioned Web site delivery time for large items on the product page is based on the availability at the time of the order being placed which may change at the time of booking by the customer during the purchasing process.
- The customer is responsible of selecting the required home delivery appointment during the purchasing process, where the initial expected delivery date that appears at the product's page is subject to get changed according to the customer's appointment selection during the booking process (self-service) later on for the order, based on, the terms and conditions will be applied.
- We deliver to all cities and towns located within 60km from our stores.
- In case of multiple products purchased at the same order, we may deliver the order on multiple visits.
- Please note: The Home Delivery for the big items will be maximum up to the 3rd floor, noting that there is no installation service available for the TVs less than 58 inch.
- The customer is kindly requested to ensure that the site is ready for proper installation (civil work, decoration & electricity).
AC Split Installation Agreement Clauses:
- Before the booked appointment day, the customer can call Extra Customer Services to reschedule the installation at no extra cost. If this is done on the actual day of the booked appointment a 100SR fee will be charged.
- If the customer is not on site 15 minutes after the installation team has arrived the install will be cancelled, and the customer must call Extra Customer Services and re-book the appointment at a cost of 100SR
- The customer must ensure the installation site is made ready and that all building and plumbing work is completed prior to the installation team’s arrival
- If the installation requires the drilling of a hole into a concrete wall this work must be completed by the customer before the arrival of the installation team - Extra does not provide this service.
- The customer needs to secure easy access to the building or the apartment in terms of the items’ dimensions
- The home delivery service team can only install and carry the items up to the 3rd floor without elevator only, otherwise the booking will be cancelled, and the customer will be kindly requested to call the contact center for rescheduling, and 100SAR will be applied.
- Home delivery team is not responsible for removing any old/installed items once they want to start the installation for the new items.
- Extra will provide 4m of copper pipe for the installation. If additional pipe is required, the customer must pay the charge indicated above to the technician before the installation can commence
- If the customer requests that any existing pre-installed pipes are used, Extra is not responsible for any failure that may result from the use of these pipes
- If the customer chooses to have the outdoor unit installed on the wall the customer must supply the appropriate wall brackets. These can also be supplied by the Extra Technician for a charge of 60SR which must be paid prior to the installation.
- Ladders and scaffolding to install the AC on the ground floor is included in the installation charge. Installation to additional floors will be charged at 100SR for each AC on each additional floor.
- Extra is not responsible for the cooling efficiency if the AC capacity is not compatible with the room size
- If the AC develops a fault within 14 days of the installation Extra will send a technician free of charge to establish the cause of the fault and repair it where possible.
- If the fault is reported within 14 days of the original installation date and the technician has established that there is a manufacturing defect Extra will replace the product. The lead time is dependent on stock availability.
- Extra reserves the right not to exchange the product within the 14-day period if the technical report after the visit states no manufacturing defect or the product has suffered abuse after the initial installation has been completed
- If the customers do detect any failure after 14 days from the installation date, the customer is kindly requested to contact the supplier, or the warranty provider for further help.
My shopping cart:
- We reserve the right, at our sole discretion, to limit the quantity of items selected per person, per household or per order on ‘My shopping cart.
- eXtra reserves the right to cancel bulk and trade orders. Cancelled orders will be communicated to the purchaser and refunded as per Extra’s refund policy.
Pay using Tasheel e-Wallet:
- The e-Wallet is only valid for the applicant and should not be used by any other person.
- This e-Wallet is only a payment method to the already approved installment agreement signed by the customer at the timecard was handed over.
- The e-Wallet can only be used at any eXtra showroom for in-store purchases or extra.com website for online purchases in KSA only.
- In case of any returns or refunds, refunds will be done on the same e-Wallet used for purchase.
- This e-Wallet is not a Credit/ Debit or Prepaid Card.
- The e-Wallet is valid from the date the Instalment agreement was signed.
- Any balance left on the card cannot be exchanged for cash.
- Prices are guaranteed for the day the contract was signed.
- UEC (eXtra) is not responsible for purchase made on Stolen e-Wallets.
Returns, exchange & refund:
- All submitted refund requests during the Mega sale would take 7-14 working days based on the payment method used in the purchasing process.
- For Online Customers, in case you are not satisfied with your product, or the product is defective, you can request to return the product within 14 days from the date you receive your order, by calling the call center or reach us on social media pages as well as visiting the nearest store.
- For Open-Box returns, eXtra accepts only the “unsealed” products in its original packaging with its full accessories in a condition of "Not used" for the product, noting that 30% will be deducted from the value of returned products.
- In case the customer wants to return an order that includes free gifts, due to any reasons, the customer has to return the free items (gifts) or the company has the right to deduct the gifts value from the total order if the customer used/opened the free gift.
- In the event of a return because of product malfunction or manufacturing defect, damage upon delivery or delivery of the wrong product, customer will not be charged for any shipment fees and/or Bank transfer fees (30SR). In case of returns for other reasons (i.e., customer needs an exchange or customer changed his mind) shipment fees or/and Bank transfer fees (30SR) will be charged to the customer.
- For payment in Installments, in the event of a return because of product malfunction or manufacturing defect, damage upon delivery or delivery of the wrong product, customer will not be charged for any Installment fees (29 SR). In case of returns for other reasons (i.e., customer needs an exchange or customer changed his mind) Installment fees (29 SR) will be charged to the customer.
- While preparing for a return, product must be in its original packing with full set of accessories and manuals included. We do not accept return of products which have scratches, are damaged because of misuse, or malfunction due to wrong voltage connection.
To be excluded:
- Software, video games are non-returnable.
- Due to hygienic reasons Health & Beauty products (shavers, epilators, oral/ dental care...) are not subject to any return, replacement, or refund, unless found defective within (14) days.
- Printers, faxes, copy machines, supplies and accessories are not subject to any return, replacement, or refund, unless found defective within (14) days.
Price Match Policy during the Mega Sale:
- For Stores Customers & online customers. Customers who have purchased using Cash payment, Mada Cards, Credit Cards or SADAD, they will get the price difference as CASH, once they visit the nearest store for applying the terms and conditions for Price Match Policy, where this applies on the invoices starting of 3rd to 31st of May 2023.
- Customers who have purchased using Tasheel e-Wallet cards will get the price difference on the same e-Wallet used for purchase once they visit the nearest store after applying the terms and condition.