Samsung Flip 8

Samsung Care+ for Kingdom of Saudi Arabia (“KSA”) - Terms and Conditions

• Thanks for choosing Samsung Care+!
• When we say ‘we,’ ‘us,’ or ‘our’ in this document, we mean Samsung Electronics Saudi Arabia Ltd., the provider of this Plan. When we say ‘you’ or ‘your,’ we’re talking about the person who purchased the Plan.
• This document (Terms and Conditions) alongside the Plan Confirmation is your agreement with us for the Samsung Care+ Plan. Take a moment to read both carefully and keep them somewhere safe for future reference.
• Samsung Care+ is a service Plan that helps protect your Samsung device (Device) against Accidental Damage, Screen Damage, and Extended Warranty issues, as outlined in Terms and Conditions.
• If your Device stops working but hasn’t been damaged, it may still be covered under Samsung’s two-year limited warranty or your rights under local consumer laws.
• Keep in mind, Samsung Care+ doesn’t cover damage that doesn’t affect how your Device works, things like scratches, dents, discoloration, or cracks that are purely cosmetic. You’re responsible for taking care of your Device to avoid this kind of damage.
• This document has everything you need to know about your Samsung Care+ Plan, including what’s covered, how to make a claim, and when your Plan ends.
• If you have any questions about your Plan, need help making a claim, or want to know more about what’s covered, you can reach out to us anytime through your local Samsung website at www.samsung.com/support.
• By signing up for Samsung Care+, you’re agreeing to these Terms and Conditions, including how we collect and process your personal data through our website. For more details, you can check out our Privacy Policy at https://www.samsung.com/sa_en/info/privacy/.

Summary of Samsung Care Plans

Samsung Care+ SDH (1 year)

Cover: One (1) Year Screen Damage

• Smartphones
• Low A Series (A0, A1): € 99 (1 repair claim only.)
• Mid A/M Series (A2, A3): € 99
• High A Series (A5 onwards): € 99
• S Series: S, S+, S FE: € 189
• S Series Ultra, S Series Edge: € 189
• Galaxy Z Flip Series: € 289
• Galaxy Z Fold Series: € 289
• Tablets
• Tab A Series: € 99
• Tab S, S FE, S Lite, Active Pro: € 99
• Tab S+, S FE+, S Ultra: € 189

Samsung Care+ ADH (2 years)

Cover: Two (2) Years Accidental Damage

• Smartphones
• Low A Series (A0, A1): € 99 (Unlimited repair claims and maximum 1 replacement per Plan Period.)
• One free Battery Replacement is included, subject to the Authorized Service Centre confirming battery failure.
• Mid A/M Series (A2, A3): € 99
• High A Series (A5 onwards): € 99
• S Series: S, S+, S FE: € 189
• S Ultra series, S Edge series: € 289
• Galaxy Z Flip Series: € 399
• Galaxy Z Fold Series: € 399
• Tablets
• Tab A Series: € 109
• Tab S, S FE, S Lite, Active Pro: € 109
• Tab S+, S FE+, S Ultra: € 189
• Wearables
• Galaxy Watch Series: € 99
• Galaxy Watch Ultra Series: € 99
• Hearables
• Galaxy Buds: € 59
• Ring
• Galaxy Ring: € 99

Samsung Care+ Monthly Pay (Up to 36 months)

Cover: Monthly Pay Accidental Damage and Extended Warranty (EW applicable from month 25)

• Smartphones
• Low A Series (A0, A1): € 99 (Unlimited repair claims and maximum 1 replacement, per rolling 12-month period.)
• One free Battery Replacement is included, subject to the Authorized Service Centre confirming battery failure, and confirming it is not due to manufacturing defect.
• Mid A/M Series (A2, A3): € 99
• High A Series (A5 onwards): € 99
• S series: S, S+, S FE: € 189
• S Ultra series, S Edge series: € 289
• Galaxy Z Flip Series: € 399
• Galaxy Z Fold Series: € 399
• Tablets
• Tab A Series: € 109
• Tab S, S FE, S Lite, Active Pro: € 109
• Tab S+, S FE+, S Ultra: € 189
• Wearables
• Galaxy Watch Series: € 99
• Galaxy Watch Ultra Series: € 99
• Hearables
• Galaxy Buds: € 59
• Ring
• Galaxy Ring: € 99
• We reserve the right, at Samsung’s discretion, to change or modify, the terms of this Plan from time to time.

• If you didn’t purchase Samsung Care+ when you bought your device, you can still buy Samsung Care+ within 60 days of activating your new device. Please ensure your device meets the eligibility requirements outlined in the ‘General Conditions’ section of this document.

• Your Plan begins on the date specified in your Plan Confirmation.

• Your Plan begins and ends on the dates specified in your Plan Confirmation.
• Samsung Care+ 1 Year Screen Damage Plan
• Coverage lasts for 12 months from the Policy Start Date (as shown on your Plan Confirmation), or until you reach the claims limit, whichever comes first.
• Samsung Care+ 2 Year Accidental Damage Plan
• Coverage lasts for 24 months from the Policy Start Date (as shown on your Plan Confirmation).
• Samsung Care+ Monthly Pay Plan
• Coverage lasts for up to 36 months from the Policy Start Date (as shown on your Plan Confirmation).
• Monthly Pay Plans automatically renew each month as long as your Plan Fee is paid.
• These Plans have a maximum term of 36 months and will end automatically after the 36th month, unless terminated earlier by you or us.

• The Fee for your 1-year and 2-year Plans are paid upfront at the time of purchasing the Plan.
• For Monthly Pay Plans, the first payment of the Plan Fee is collected at the time of purchasing the Plan. Subsequent monthly payments must be made monthly on the agreed dates as per your Plan Confirmation through your chosen payment method.

Cancelation by You

• You can cancel your Plan within 30 days of your Plan start date, as shown on your Plan Confirmation. If no claims have been made, you’ll receive a full refund.
• 1 and 2-Year Plans:
• If you cancel after the 30-day window, no refund will be given.
• Monthly Pay Plans:
• You can cancel the renewal of your Plan at any time. The payment for the current month will be retained, and no additional payments will be charged. Your Device will continue to be covered for the duration of the period already paid.

Termination by Us

• We can terminate your Plan at any time if you don’t follow the Terms and Conditions outlined in this document. This includes situations like non-payment of Fee/s or if it’s clear you’re not taking proper care of your Device based on the number of claims you’ve made.
• We may also terminate your Plan, and you won’t be able to make a claim or receive a refund of Fees, if:
• You’ve provided false or incomplete information when purchasing the Plan.
• You’ve intentionally misrepresented or failed to disclose important details.
• You’ve committed fraud, acted dishonestly, or tried to deceive us.
• We may also terminate your plan if there is significant adverse claims experience based on your claim history, or if increases in operating costs, inflation, or other factors make it commercially unviable for us to continue providing your plan.
• If we decide to terminate your Plan, we’ll notify you in writing at the registered address or email address you’ve provided. Please note, we won’t be responsible if you’ve given us incorrect or outdated contact details, and we’ve sent the notice to the address or email on file.

• We may need to update the Terms and Conditions of this Plan from time to time, for example, if there’s a change in the law. Other factors outside of our control might also affect things like your Claim Service Fee, the Fee you pay for your cover or the cost of administering the Plan.
• If we make any changes, we’ll give you at least 30 days’ notice. If you’re not happy with the changes, you’ll have the option to terminate your Plan.

• When you make a claim, we’ll either repair or replace your Device, depending on our assessment. Repairs will use original Samsung parts. Any damaged parts or replaced Devices become our property once the claim is completed.
• If your Device is deemed Beyond Economical Repair, we’ll either replace it or provide cash compensation, minus any applicable Service Fee. If we replace your Device, it may be new or refurbished and will be the same model or the closest equivalent available at the time (same colour cannot be guaranteed). Your Plan will continue for the replaced Device for the remaining term.
• Your statutory rights and Samsung warranties remain unaffected.
• Number of claims and replacements are limited by your Plan type, as noted under ‘Claims Limit’ section of this document.

Claims Handling

• Claims are handled by our Authorized Service Centres in Saudi Arabia, which are third-party service providers appointed by Samsung to deliver services covered under this Plan.

Claims Limits

• Your claim limits depend on the type of Plan you purchased. The maximum number of claims allowed during your Plan’s term are noted below:
• 1-Year Screen Damage Plan:
• One (1) repair claim only, per Plan term.
• 2-Year Accidental Damage Plan:
• Unlimited repair claims and one (1) replacement claim allowed per Plan term.
• Monthly Pay Plan
• Unlimited repair claims and one (1) replacement claim allowed per rolling 12-month period.
• The Screen Damage Plan covers only the cracking or breaking of the screen that affects the functionality of the Device. If the damage to the Device extends beyond the screen, you will be responsible for any additional repair costs.

• If your Device is damaged, here’s what you need to do:
• Report the damage promptly: Let us know about the damage within 15 days of the incident. You can do this by calling the toll-free number provided below. Be sure to include details of the damage and any supporting evidence.
• Provide your IMEI number: You’ll need to share the IMEI number of your covered Device before submitting your claim. Without this, you won’t be eligible for Samsung Care+ benefits, and we won’t be able to process your claim.
• Answer a few questions: We’ll ask you some questions about the incident. The process is fully paperless, so no physical documents are required.
• Wait for approval before repairs: Do not hand over your Device to any service centre, including Samsung Authorized Service Centres (ASCs), until we’ve confirmed your claim. If you proceed with repairs before receiving our approval, we won’t be responsible for any costs or liabilities. Any such actions will be at your own expense.

• You can reach Samsung through the following channels:
• By Phone: Call us between Sunday and Thursday, 9 AM to 6 PM.
• Call: 800247 4357
• whatsApp: +96655847435
• Samsung Authorized Service Centres: Find the list at Samsung Service Centres.
• When you contact us, we’ll let you know what information we need to process your claim. At a minimum, we’ll ask for:
• Proof that your Device is included in the Plan (IMEI number).
• A description and any evidence of the incident that caused the Accidental Damage or Liquid Damage.

Claims Payment

• For each successful claim you make, you’ll need to pay a claim service Fee. This can be found under the ‘Summary of Samsung Care Plans’ section of this document.

• You can locate your IMEI number by:
• Dialling *#06# on your covered Device.
• Checking the settings on your Device.
• Referring to the documentation that came with your Device at the time of purchase.
• Looking at the back of your Device.
• Contacting your network provider.

• Access to your Device: Ensure we can access your covered Device for assessment and repair.
• Disable security features: If your Device has locks, PINs, or other security features, contact your network provider to disable them. This ensures we can access your Device for repairs.
• Timely reporting: Report any Accidental or Liquid Damage as soon as possible to prevent further deterioration. Delays may affect your claim settlement if our obligations increase due to the delay.
• Send your Device or information: Once you’ve raised a claim, you’ll have 15 days to send your covered Device to us or provide any additional information we request. If you don’t meet this deadline, you’ll need to re-register your claim.
• Back up your data: Before sending your Device for repair, back up your data. All Devices sent for repair will be wiped clean to protect your privacy. We’re not responsible for any data loss, SIM cards, memory cards, or other storage media left in the Device.
• Keep your IMEI secure: Ensure you have your IMEI/Serial number handy when raising a claim. If you fail to provide this, your claim won’t be processed, and we won’t be liable for the rejection.

How We Determine Accidental or Liquid Damage

• Claim review: Once your claim is submitted, we’ll review it and let you know as soon as possible if it’s approved. Claims are assessed by a Samsung Authorized Service Centre.
• Honest submission: You must submit your claim fully and truthfully. This helps us properly assess the damage.

Preventing False Claims

• Provide accurate information: Always provide complete and truthful information when purchasing the Plan or making a claim. If you provide false or incomplete details, we may deny your claim.
• Fraudulent claims: If you or someone acting on your behalf submits a false or fraudulent claim, you’ll lose all benefits under this Plan. We may also recover the cost of any claims we’ve already settled and report the fraud to relevant databases or agencies.

• If you’re entitled to compensation under another insurance policy, service contract, or public scheme, you must notify us. We may decline to cover the claim if it’s already covered elsewhere. However, if the other coverage doesn’t apply, we’ll process your claim under this Plan.
• If we provide coverage upfront, you agree to assign your right to compensation under the other policy or scheme to us, where legally possible. If you have multiple coverages for the same loss, you should only submit the claim to one insurer, and they’ll coordinate with others to share the costs.

• If you have a question or need to make a complaint, here’s how to contact us:
• By Phone: KSA Toll-Free Number: 800247 4357
• Online: Visit Samsung Support.
• We’ll do our best to address your query promptly. Providing your name and IMEI number will help us assist you more efficiently.

• Pick-Up/Drop-Off service (PUDO): We offer PUDO services for repairs in eligible locations. Once your claim is approved, you can also visit the nearest Samsung Authorized Service Centre. Wait for our confirmation via email or phone before proceeding.
• Repair Completion: Repairs will be carried out at our Authorized Service Centres. Once completed, we’ll notify you. If you used PUDO, the repaired Device will be delivered back to your original pick-up address. Otherwise, you’ll need to collect it from the service centre.
• Service Variations: We reserve the right to change how repairs are provided based on your location, parts availability, or other factors. Response times may vary depending on your city.

• Samsung Care+ is valid only if:
• You’re of legal age under Saudi Arabian law.
• Your Device was purchased in Saudi Arabia.
• Your Device is new (not second-hand).
• Your Device was purchased from Samsung’s official channels.
• Your Device has no existing damage.

• Here’s what some key terms mean in this document:
• Accidental Damage: means damage caused by unintentional physical harm to the Device, such as dropping it or spilling liquid onto it.
• Battery Replacement: means that if the Authorized Service Centre detects battery failure in the Device which is not due to manufacturing defects.
• Beyond Economical Repair: means the state of the Device where it is estimated that the repair cost will significantly exceed the Device’s current market retail price value.
• Cosmetic Damage: means non-structural damage that does not affect the functionality or operation of the Device including but not limited to scratches dents and marks caused by normal wear and tear and/or general usage.
• Data Protection Laws: means any law, regulation, decree, resolution, guideline, instruction, or policy relating to the protection or processing of Personal Data, applicable within the Kingdom of Saudi Arabia or any other relevant jurisdiction, including without limitation the Personal Data Protection Law, the E-Commerce Law, the Essential Cybersecurity Controls issued by the National Cybersecurity Authority (NCA), the General Rules for Cross-Border Transfer of Personal Data, and any other rules, decisions, standards, directives, or practices issued from time to time by courts, competent governmental authorities, or regulatory bodies, including the Saudi Data and Artificial Intelligence Authority (SDAIA) or any other competent authority.
• Data Subject: means the end user of a Device, to whom Personal Data relates to for Claims Limit.
• Device: means the Samsung Device that is covered under Samsung Care+ Plan.
• Extended Warranty: means cover for mechanical and electrical defects of the Device that occur outside the manufacturer's warranty period.
• Fee: means the amount you pay to purchase your Plan. This Fee can be found in your Plan Confirmation.
• Liquid Damage: means damage caused by the Device being in contact with any liquid through spillages, damp conditions and natural weather conditions.
• Personal Data: means (i) any information relating to a Data Subject in any form or medium; (ii) any information related to a Data Subject that is protected under Applicable Data Protection Law; or (iii) information that is not specifically about an identified or identifiable individual but, when combined with other information, may identify a Person. Personal Information may include names, an email address, a postal address, a telephone number, a network or hardware identifier, an identification number, an online identifier, a financial account number, credit report information, biometric information, geolocation information, and behavioral information.
• Plan: means Your Samsung Care+ Plan as outlined in the Terms and Condition and the Plan Confirmation.
• Plan Confirmation: means the document that sets out the details and specifications of the Device that is covered by this Samsung Care+ Plan, the type of cover and when the Plan coverage starts and finishes
• Plan Period: means date on which the cover under the Plan starts and ends, as stated on the Plan Confirmation
• Screen Damage: means external damage, such as cracking or breaking of the screen affecting the functionality of the Device and limited to parts needed to fix a cracked or broken screen and back glass/ plastic screen, LCD and sensors fixed to the screen. Additionally, Liquid Damage to the screen is not considered external damage.

• Samsung Care+ does not cover claims resulting from or related to the following:
• Events that occur outside the terms of this Plan.
• Claims where the Device’s serial or IMEI number cannot be identified or has been altered.
• Loss or damage already covered by the supplier or manufacturer’s warranty.
• Non-operating or Cosmetic Damage, including paint, colour, finish, or defects. This also includes accessories used with the Device, such as screen protectors, external cables, cords, add-ons, or hardware added after the original purchase.
• Software issues, including operating system problems, stored data, defects caused by software installation/removal, computer viruses, or other peripherals.
• Damage that naturally occurs over time due to normal wear and tear.
• Devices that are not installed or used according to the manufacturer’s instructions.
• Reinstalling or repurchasing content like data, music, photos, apps, or software on a replacement Device (unless specifically included as a benefit).
• Damage caused by:
  • a. Products or accessories not authorized by the manufacturer.
  • b. Using the Device outside the intended or permitted uses described by the manufacturer.
• Design, manufacturing, or other faults related to the Device’s safety.
• Samsung Care+ also does not cover damages or expenses resulting from the following:
• Misuse, including intentional damage or using the Device for purposes it wasn’t designed for.
• Gross negligence, meaning a deliberate lack of care when using the Device.
• Issues caused by computer viruses, such as lost, destroyed, or corrupted data.
• Illegal acts or breaking government rules or regulations.
• Failing to take reasonable precautions to prevent damage to the Device.
• Theft or loss of the Device.
• Loss of use or any consequential loss.
• Devices purchased outside the Kingdom of Saudi Arabia or by non-residents of the Kingdom of Saudi Arabia.
• Force majeure events, such as fire, floods, lightning, or explosions.
• Damage caused by events like electromagnetic pulses (man-made or natural), nuclear reactions, contamination from nuclear weapons, pollution, war, invasion, revolution, terrorist activity, earthquakes, or other natural disasters.
• Any Service Fees.

• Our responsibility under this Plan is limited to handling and fulfilling service claims that we’ve approved. We’re not responsible for any loss of programs, data, or other information stored on your Device or any media.
• We are not liable for any damages incurred by you or others that arise from or are related to your Samsung Care+ Plan. This includes, but is not limited to, issues that may occur if data on your Device is erased or becomes unrecoverable.

• We handle Your personal data with care.
• In addition, we might use your personal data to prevent and combat fraud and to comply with statutory obligations. We may exchange your personal data with industry governing bodies, regulators, fraud prevention agencies and claims databases for underwriting and fraud prevention purposes. We may provide your personal data to others where required or permitted by law.
• You have a right to request rectification and provision of a copy of the Personal Data that we hold about you. If you wish to exercise these rights, then please contact us directly via the details provided in Your Plan Confirmation.
• We and our affiliates warrant and undertake that we shall comply with all obligations under the relevant local data protection laws of each country where the service contracts are provided, including but not limited to, all such legal obligations relating to the protection of personal data.
• We warrant to the other party that all Personal Data relating to you that is collected, used, and stored during a sales transaction and claims management will be fairly and lawfully obtained, that we will make any required notification with regard to your Personal Data, and that we will obtain, and always maintain a registration as required per the local data protection legislation (if applicable) appropriate to the performance of our obligations under this Plan. Moreover, we shall ensure that, where required by local law, all necessary consents have been obtained from you for the processing of your Personal Data in connection with the Plan.
• We warrant and undertake, if at any stage under this Plan, we collect, process, or use personal data, we shall:
  • Use your Personal Data only for the purpose of providing the Plan, claims management and related services, and comply with all the obligations related to the Personal Data protection required. Any additional applicable data protection requirements required by a particular country’s laws shall be included in this T&Cs.
  • Comply with all obligations under the applicable Laws and specifically the data protection laws.
  • Process the Personal Data for the purpose of performing its obligations under this Policy.
  • Shall not disclose the Personal Data to any third party other than our employees or representatives requiring access to the Personal Data to perform their duties under this Plan.
  • implement all necessary or appropriate technical and organizational measures:
    • to protect the security and confidentiality of Personal Data processed by it in providing the services under the Plan.
    • to protect Personal Data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure, access, or processing; and
    • as required under applicable Data Protection Laws, to ensure a level of security appropriate to the risk, including as appropriate: (A) the pseudonymization and encryption of Personal Data; (B) the ability to ensure the ongoing confidentiality, integrity, availability, and resilience of processing systems and services; (C) the ability to restore the availability and access to the Personal Data in a timely manner, as and when required; and (D) a process for regularly testing, assessing, and evaluating the effectiveness of technical and organizational measures for ensuring and maintaining the security of the processing of Personal Data.
• On termination or expiry of this Plan, we shall securely destroy existing copies of such Personal Data except where necessary to retain such Personal Data strictly for the purposes of compliance with applicable law and regulations in any jurisdiction, and in such case such Personal Data shall be retained for the period required by Applicable Laws.

• This Plan is governed by the laws of the Kingdom of Saudi Arabia and will be interpreted in line with those laws. Any disputes related to this Plan will fall under the jurisdiction of the courts in the Kingdom of Saudi Arabia. Documentation in relation to this Policy will be in English and Arabic.

• This Plan is provided by Samsung Electronics Saudi Arabia Ltd., which has its registered office in 9th Floor, Hamad Tower, Al-Olaya, Riyadh, Saudi Arabia. Our business address is: 9th Floor, Hamad Tower, Al-Olaya, Riyadh, Saudi Arabia.